Frequently Asked Questions
Everything you need to know about shopping with Postmark Online
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
Postmark Online accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we primary ship to domestic addresses. Please contact our support team for specific inquiries regarding international shipping rates and availability to your region.
How do I contact customer support?
You can reach our dedicated support team via the 'Contact Us' page on our website or by emailing support@postmarkonline.com. We aim to respond to all inquiries within 24 hours.